Service is our passion!

You the customer are the center of attention.
Our team of specialists from the fields of mechanical engineering, electronics, and applications offers you competent immediate help – 365 days a year.

METAV WEBsessions 15.06.2020

We are at your service – throughout the life of your machine!

You the customer are the center of attention. We will provide you with detailed consulting in advance while bearing your exact requirements and wishes in mind. We will develop your project from the equipment to the production processes up to and including economic analysis. We supply turnkey projects, carry out the complete project management, and make sure that everything runs smoothly. We will assemble, install, and commission the machines at your site. We offer you practical training courses in our training center or at your site and provide you with active support for your production. You can always rely on our service: You get first-class technical support – 365 days a year!

Your benefits

  • Minimum downtime
  • Longer life cycle
  • Long-term preservation of value
  • Reduced costs
  • Significant increase in efficiency

Service-Hotline BIMATEC SORALUCE

+49 6431 9782-50

Hotline

Monday – Friday
07:00 AM to 19:00 PM

Weekends and holidays
08:00 AM to 16:30 PM

Whatsapp

Monday – Friday
07:00 AM to 19:00 PM

OUR SERVICE

Service Fleet

Milling Head Workshop

Retrofits

Trainings

We offer you comprehensive service and effective support during all stages of the life of your machine:

  • Our service hotline is available 365 days a year.
  • Our regional service fleet with competent technicians will arrive at your location within 24 hours or even on the same day.
  • We have 64 replacement and loaner milling heads ready for you to use.
  • We will supply you with high-quality original parts within 24 hours.
  • We will be glad to overhaul or upgrade your older model SORALUCE machines!
  • We will train your machine operators, programmers, and maintenance personnel.

With Teleservice, our trained technicians can diagnose and correct possible malfunctions within minutes. Remote maintenance of your machine is also possible.

Marco Koehler, Service Manager